Refund policy

We have a 14-day issue reporting period, which means you have 14 days after receiving your item to contact us if there is a problem with your order.

Please note that we do not accept returns or offer refunds for change of mind, personal preference, or incorrect product selection. All sales are considered final unless the item is defective, damaged, or incorrect.

To report an issue with your order, you can contact us at support@laseloza.com
. Please include your order number and clear photos showing the problem so we can review your request.

If your request is approved due to a defective, damaged, or incorrect item, we will provide a full refund to your original payment method. 

Items sent back to us without first contacting us and receiving approval will not be accepted.

You can always contact us for any questions at support@laseloza.com
.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and resolve it quickly.

Exceptions / Non-Returnable Items

Since we do not accept returns for change of mind, the following items are not eligible for return or refund unless they arrive defective or incorrect:

Perishable goods (such as food, flowers, or plants)

Custom products (such as special orders or personalized items)

Personal care goods (such as beauty products)

Hazardous materials, flammable liquids, or gases

Sale items

Gift cards

Please contact us if you have questions about your specific item.

Exchanges

We do not offer exchanges. If you would like a different product, you will need to place a new order.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, along with the receipt or proof of purchase.

Refunds

Refunds are only issued if the product is defective, damaged, or incorrect.

Once we receive and inspect the item or verify the issue, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at